Making a Payment

allpayThere are more ways than ever before for Melville customers to make rent and other payments.

1  Online

You can pay over the internet 24 hours a day, 365 days a year using a debit card such as Visa Debit or Maestro. There are

Payments are made through allpay. You can access this site from any computer, anywhere in the world.

To use allpay you'll need to have the 19 digit reference number printed on your Melville payment card. If you've only recently been issued a card then please be aware that it may take up to 48 hours from the time the card was issued before you can use this service.

There are no charges for paying online and the service is totally secure as it uses the latest encryption technology.

2  At some shops

You can pay your rent at any shop that displays the PayPoint logo. Find your nearest PayPoint location.

Paypoint logo

3  At our office

You can also make payments at our office, either with cash or using a debit card. Unfortunately we can not take credit card payments.

4  By phone

Payments can be made over the phone 24 hours a day, 7 days a week. You'll need your 19 digit reference number and a valid debit card. Simply call 0844 557 8321.

Please be aware that calls to allpay cost 7p a minute plus your standard call rate.

5  Using your mobile

You can make payments using your mobile phone, either by:

  • Downloading the allpay app if you have a smartphone
  • Or by using the text message service. You will first need to register your mobile phone, the attached payment card and your debit card number with allpay. All you then have to do is text a simple code and the amount you wish to pay to 81025. This service is available 24 hours a day, 7 days a week.

If you have any questions about allpay or would like any further information please contact our Finance team on 0131 561 6472.

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