How to Report a Repair
Midlothian Services Directory
Addiction Services
| Alcoholics Anonymous | Alcoholics Anonymous is a support group set up to help people recover from alcoholism. The only requirement for membership is a desire to stop drinking. | 0800 9177650 |
| ELCA | ELCA (Edinburgh and Lothian Council on Alcohol) offers free advice, information and support around alcohol and helps anyone worried about their own or someone else’s drinking. | 0131 3378188 |
| Forward | Forward supports people in recovery from addiction and ex-offenders to reconnect with family members and friends and to build and maintain healthy relationships. Services include advice, information and signposting, support groups or individual counselling. | 0203 9815533 |
| Gambling Support Service | Gambling addiction takes up to 500 lives every year across the UK. The Gambling Support Service runs until 2025 and is delivered across Scotland by Citizens Advice Scotland (CAS), helping those at risk of, or experiencing, harmful gambling. | 0800 028 1456 |
| MELD | MELD (Mid and East Lothian Drugs) provides locally accessible, confidential and non-judgemental substance misuse services across Mid and East Lothian. They promote recovery and reduce substance misuse-related harm to individuals, families and the wider community. | 0131 4464833 01312859553 |
| Narcotics Anonymous | Narcotics Anonymous is a non-profit society of men and women for whom drugs had become a major problem. Made up of recovering addicts who meet regularly to help each other stay clean, it is a program of complete abstinence from all drugs. The only requirement for membership is the desire to stop using. | 0300 9991212 |
| Simpson House | Simpson House provides a confidential recovery and counselling service for adults affected by drug use. | 0131 2256028 |
Advocacy Services
| CAPS | CAPS is an independent advocacy organisation for people who use or have used mental health services. Providing individual and collective advocacy in East Lothian and Midlothian, they also host several experience-led projects across Lothian. | 01312735118 |
| EARS | EARS (Edinburgh Advocacy & Representation Service) is an independent advocacy service standing up for the rights of people in Edinburgh and the Lothians. | 01314788866 |
| Partners in Advocacy | Partners in Advocacy provide independent advocacy for individuals living with learning disabilities, autistic spectrum disorders, physical disabilities and people over 65. They also provide advocacy to children and young people who are living with mental health issues, additional support needs and learning disabilities. | 01314787723 |
Carer and Third Sector Support
| Midlothian Voluntary Action | Midlothian Voluntary Action (MVA) exists to support and develop community and third sector organisations in Midlothian and encourage powerful partnership working. | 01316639471 |
| Vocal | VOCAL (Voice of Carers Across Lothian) supports and empowers unpaid carers in Edinburgh and Midlothian through individual support, information, training and access to services. | 01316636869 |
Children and Young People
| Barnardos 16+ | This service supports the transition from care to independent living, with follow on services providing skills, knowledge and access to 1:1 advice. | 01314467000 |
| Children 1st | Children 1st bills itself as Scotland's national children's charity, set up to prevent abuse and neglect, to protect children and keep them safe from harm. | 08000282233 |
| MYPAS | MYPAS (Midlothian Young People’s Advice Service) helps young people (aged 12 to 21) to deal with issues including mental health and drug and alcohol use. Based in Dalkeith, their information, support and counselling services are free, friendly and confidential. | 01314540757 |
Crisis Support
| British Red Cross | The British Red Cross helps millions of people in the UK and around the world get the support they need in times of crisis. | 034487111111 |
Day Care
| Alzheimer Scotland | Alzheimer Scotland has 21 resource centres across Scotland providing a safe and friendly environment for people with dementia and their carers to visit and take part in a wide variety of activity groups. | |
| Broomhill Day Centre | An established charity providing day care for socially isolated over 65s who live in and around the Penicuik area. | 01968678109 |
Disability Support
| Contact Scotland | Contact Scotland BSL (British Sign Language) is a Scottish Government online video relay service connecting deaf BSL users throughout Scotland with all of Scotland’s public authorities and many voluntary organisations. | 03333447712 |
| Forward Mid | Forward Mid raises awareness of the challenges and opportunities which exist for disabled people both locally and nationally. | 01316639471 |
| Lothian DLC | Lothian Disabled Living Centre (DLC) provides free and impartial information and advice about equipment that can help people who struggle with daily living due to age, disability or illness. A referral isn't needed but visits are strictly by appointment only. | 01315379190 |
| Momentum | Momentum provides rehabilitation, training, employability and care services for disabled and socially excluded people throughout the UK. Their services help a wide range of people, including those with a brain injury, spinal injury, mental health difficulty, physical or learning disability. | 01414195299 |
| RNIB | RNIB Scotland (Royal National Institute of Blind People) works on behalf of people in Scotland with sight loss, delivering services for members and campaigning for their civil and welfare rights. They support children, young people and adults with sight loss to live full and independent lives, and work with others to help minimise preventable sight loss. | 03031239999 |
Discrimination Support
| ELREC | ELREC (Edinburgh and Lothian Regional Equality Council) provides a range of services designed to promote equality and fight all forms of prejudice across Edinburgh & Lothians. | 01315560441 |
| Positive Action in Housing | Positive Action in Housing is an independent, anti-racist homelessness and human rights charity dedicated to supporting women, children and men from refugee and migrant backgrounds to rebuild their lives. | 01413533882 |
Domestic Abuse
| Women's Aid East and Midlothian | Women's Aid provides confidential information, support and temporary accommodation to women and their children who have experienced domestic abuse. | 01316639827 |
Emotional and Bereavement Support
| Alzheimer Scotland | Alzheimer Scotland offers a free 24 hour helpline, providing information and emotional support to people with dementia, carers, families, friends and professionals. | 08088083000 |
| CISWO | Based in West Lothian, CISWO is a coal mining charity that provides a range of services to former miners and mining communities. Services include emotional support and help with money issues. | 07831596120 |
| Cruse Scotland | Cruse Bereavement Care Scotland is a charity, staffed by volunteers, providing bereavement support to people throughout Scotland, helping them to understand their grief and cope with their loss. | 08456002227 |
| Edinburgh Rape Crisis Centre | The Rape Crisis Centre offers free and confidential emotional and practical support, information and advocacy to women, all members of the trans community, non-binary people of all ages, and young people aged 12-18 in Edinburgh, East and Midlothian, who have experienced sexual violence at any time in their lives. | 08088010302 |
| Macmillan Cancer Support | Macmillan provides emotional, physical and financial support for cancer patients and their carers, from diagnosis through to treatment and beyond. | 08088080000 |
| Maggie's Centre | Maggie’s offers free practical, emotional and social support to people with cancer, their families and friends. Help is offered freely to anyone with any type of cancer. | 03001231801 |
| Richmond's Hope | Richmond’s Hope provides support for children and young people aged 4-18 years who have been bereaved. | 01316616818 |
| Samaritans - Edinburgh & Lothians | Samaritans offers listening and support to people and communities in times of need. In prisons, schools, hospitals and on the rail network, Samaritans are working with people who are going through a difficult time and training others to do the same. | 0131116123 |
| The Survivors Trust | The Survivors Trust is the largest umbrella agency for specialist rape and sexual abuse services across the UK, providing information, advice, support and therapy to over 80,000 individual survivors each year. | 08088010818 |
| Victim Support Scotland | Victim Support Scotland provides victims and witnesses with free confidential, emotional and practical support, and information about the criminal justice system. | 08001601985 |
Energy Advice
| Home Energy Scotland | Home Energy Scotland is the Scottish Government's free and impartial service committed to helping people across Scotland reduce their energy bills and make their homes warmer and more affordable to heat. | 08088082282 |
Family Support
| Bright Light | Bright Light is a charity and the largest provider of relationship counselling in Scotland, offering a comprehensive range of services throughout the Lothians. | 01315561527 |
| Cyrenians | Cyrenians serves those on the edge, working with people at risk of becoming homeless and providing support in a wide range of areas including family life, work and skills, and home and food. | 01314752354 |
| Family Mediation Lothian | Family Mediation Lothian (FML) helps and supports families and children who are experiencing a break up. | 01312204324 |
| Home Link Family Support | Home Link Family Support gives children and families across Edinburgh and Midlothian a positive start in life by providing support to them in their own homes. | 01316610890 |
| Parent Line | Parent Line is a confidential helpline run by Children 1st (formerly the RSPCC). It's aim is to help families resolve the problems and issues they are facing. | 08000282223 |
| Sweet Dignity Clothing Banks | A community recycling project that provides clothing for all ages, as well as home and baby goods. | 07740586878 |
Foodbanks
| Dalkeith Storehouse | Provides five days of food for up to eight weeks to families with children up to age 18. Covers Dalkeith, Danderhall, Woodburn and Pathhead. | Contact your Housing Officer for a referral |
| Food Facts Friends | FFF provides three days' food for up to eight weeks. Available for all Midlothian areas, collection from Penicuik only. | Contact your Housing Officer for a referral |
| Food Store at Penicuik North Kirk | Provides five days of food for up to eight weeks to families with children up to age 18. Covers Penicuik, Roslyn, Bilston | Contact your Housing Officer for a referral |
| Midlothian Foodbank | Provides three days’ nutritionally balanced emergency food - covers all areas of Midlothian. Collection from Gorebridge. | Contact your Housing Officer for a referral |
| Community Food Pantry | The Food Pantry has been set up for Mayfield and Easthouses residents. It offers free membership and a weekly charge of £3.50 per household to enable people to access food up to the value of £15. | 01316635317 |
| Clydesdale Foodbank | For our tenants in Forth the Clydesdale Foodbank provides food parcels and top up cards for gas and electric meters. | Contact your Housing Officer for a referral |
Funeral Help
| Caledonia Cremation | Caledonia Cremation is part of the charity Community Renewal Trust and Scotland’s first not-for-profit funeral directors. They cover all of mainland Scotland and have a special helpline for anyone considering claiming DWP Funeral Benefits. | 03000113311 |
Home Safety
| RoSPA | RoSPA is a charity that shares safety knowledge and advice to reduce serious accidental injuries. RoSPA Scotland is based in Edinburgh, but covers the length and breadth of Scotland. | 01314499379 |
| Scottish Fire and Rescue Service | Scottish Fire and Rescue offers free home safety visits to help reduce the chances of domestic fires. | 08000731999 |
Mental Health
| Anam Cara | Anam Cara is a Dalkeith-based charity that supports women to improve their emotional well being. | 07551774089 |
| Breathing Space | Breathing Space is a free, confidential, phone service for anyone in Scotland over the age of 16 experiencing low mood, depression or anxiety. | 0800 838587 |
| Harm Reduction Team | Harm reduction service delivered by NHS Lothian. | 01315378300 |
| Health in Mind | Health in Mind promotes positive mental health and wellbeing in Scotland. Individuals can approach them directly, or be referred to their services by a GP or another healthcare professional. | 01312026413 01316631616 |
| Midlothian Access Point | Midlothian Access Point is open to people aged 18 to 65 who are registered with a GP in Midlothian and who are looking to improve their mental health and wellbeing. | 01312026413 |
Money, Welfare Benefits and Independent Housing Advice
| The Action Group | Welfare Benefits Advice for families with a disabled child and adults with support needs who use Action group services. | 01314752315 |
| Citizens Advice Midlothian | Citizens Advice Scotland has two Advice Bureaux in Midlothian (in Dalkeith and Penicuik) providing free, independent, confidential, and impartial help and support on a wide range of issues, including housing, welfare and benefits. | 01316601636/ 08000327077 |
| ELREC Support & Advice | ELREC (Edinburgh and Lothian Regional Equality Council) has a support and advice service that can help with housing and benefits issues, particularly for anyone facing discrimination. | 01315560441 |
| Money Advice Service | A free and impartial money advice service, set up by the UK Government. | 08001387777 |
| Shelter Scotland | Shelter Scotland has been providing independent housing advice since 1968, covering everything from homelessness to home ownership. | 0808 8004444 |
| Turn2Us | Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help. Help is available online, by phone and face-to-face through partner organisations. | n/a |
Transport
| Dial-A-Ride | Dial-A-Ride provides a door-to-door transport service for people with limited mobility who are unable to use ordinary buses due to age, illness, health condition (long or short term), disability or geographical remoteness. | 01314479949 |
| Lothian Community Tranport Services | Lothian Community Transport Services (LCTS) is an independent organisation that provides, promotes and supports high-quality passenger transport services. | 01316630176 |
Help Finding Work and Lifelong Learning
| Dalkeith Jobcentre Plus | Jobcentre Plus is the part of the Department for Work and Pensions which delivers working-age support services across the United Kingdom. | 08434871844 |
| Penicuik Jobcentre Plus |
Jobcentre Plus is the part of the Department for Work and Pensions which delivers working-age support services across the United Kingdom. | 08000556688 |
| MALANI | MALANI (Midlothian Adult Literacy & Numeracy Initiative) is a Council-run project based in Dalkeith that provides adult courses in literacy and numeracy. | 01312708900 |
| Momentum | Momentum is a leading not-for-profit organisation providing rehabilitation, training and care services for disabled and socially excluded people throughout the UK. Momentum’s services help a wide range of people, including those with a brain injury, spinal injury, mental health difficulty, physical or learning disability. | 01314195299 |
| Triage Central | Triage Central delivers the Fair Start Scotland sustainable employment support service in Midlothian, East Lothian and the Borders. The service aims to remove the barriers to work for all sorts of people including those with convictions, disabilities, health conditions, lone parents, ethnic minorities and the long-term unemployed. | 01313577219 |
