How to Report a Repair
Melville Housing is committed to a policy of protecting the rights of individuals with respect to the processing of their personal data and adhere to guidelines published in the Data Protection Act 1998 (as will be amended by the UK Data Protection Bill) and the General Data Protection Regulation (EU) 2016/679, together with any domestic laws subsequently enacted.
We will ensure that we treat personal information lawfully and correctly and safely destroy any information which we no longer require.
What information do we collect?
Any personal details you type in and submit, such as name, address, email address, etc.
Your IP address (this is your computer's individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.
We record some phonecalls (incoming and outgoing) for the purposes of monitoring and staff training. If your phonecall is being recorded, you will be notified by a recorded message at the start of the conversation.
How we use your information
Melville Housing Association will only use any personal information we have about you to help meet your housing needs and to deliver and improve our housing-related services.
We treat personal data as confidential. We may give information to other organisations, such as, but not limited to, your local council, government departments and utility companies, and we may also get information about you from these same types of organisations. We will only pass on, or request, personal information as the law allows.
For more information, or to access the information we hold about you, please contact Melville Housing’s Communications Officer. Copies of all our relevant policies are also available as downloads at the foot of this page.
You can ask us to update or remove any personal information we hold by emailing us or by writing to us at the address below.
The Corn Exchange
200 High Street